Custom Items
Unfortunately all custom items are nonrefundable unless there is a manufacturing defect, such as clothing with rips, holes in fabric, etc.

 

We also do not accept refunds on gift cards.

 

Please get in touch if you have questions or concerns about your specific item at hometownembroiderywa@gmail.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement.

 

To be eligible for a replacement your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 

To start a replacement, you can contact us at hometownembroiderywa@gmail.com. We may ask you to send pictures of the damaged items and/or send the items back to us for further inspection. If we ask that you send it back to us for further inspection, we’ll send instructions on how and where to send your package. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your replacement is accepted we will replace the customized item and ship it to you as soon as we can.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Items sent back to us without first requesting a replacement will not be accepted.